Returns & Exchanges
Due to the perishable nature of our confectionery products, we prioritize safety and freshness for all customers. While we cannot accept returns on food items, we are committed to resolving any issues regarding damaged or incorrect orders immediately.
Inspect Your Order
Upon delivery, please check your candy for any signs of heat damage or shipping-related breakage within 48 hours.
Contact Support
If there is an issue, email our team at [email protected] with your order number and clear photos of the product and packaging.
Claim Review
Our quality assurance team will review your photos to determine if the issue was caused by shipping delays or manufacturing defects.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing